Client’s Charter

No Client Charter of KPLB
1 To complete the Village Road Project and Social Amenities Project not exceeding 12 months from the date of site possession.
2 To complete the newly-built House Assistance Project (PBR) within a 4-month period and repair works within a 2-month period from the site possession
3 Processing applications for Rural Economy Financing Scheme (SPED) does not exceed 25 business days from the date the complete application is received from the Bank.
4 To carry out the Leadership and Rural Management Course to PKD and MPKK within a period of 21 work days upon receiving the application from State Governments and KPLB Agencies.
5 To release the application results for admission of children to Nurseries and Kindergartens within a period of 14 working days.
7 To make acknowledgement of complaints within a period of 3 working days.

Click [here] for KPLB Client Charter Achievement