Dato’ Mohd Arif bin Ab Rahman
First and foremost, I would like to take this opportunity to express my highest gratitude to the Almighty, ALLAH (SWT) for the success of producing AKRAB KKLW Works Procedure. This procedure in to ensure the ease of explaining the lists of jobs’ scopes, the process of the work itself and the flow of AKRAB KKLW in details.
This success is also as an effort in order to improvise the AKRAB activities implemented under the ministry, office sectors, and agencies under the management of KKLW. The input of this working procedure book is produced as guidelines to all AKRAB KKLW in performing the tasks that have been assigned to each one of them.
We are aware that in performing a task to guide and assist, it is time consuming and one must hold the responsibility in doing so. Although a person might drench in work, I believe that the effort of guiding and to build and brush up our colleagues’ potential, is the modest and sincere task to do. In fact, it should be a value that should be implanted and implement in an organization.
My ultimate goal is that this book will be useful for all committee members of AKRAB especially the committee members of the ministry, office sectors and all the agencies of KKLW to perform the tasks of AKRAB. I personally implore that the tasks given will be held by good hands.
All the best.
YBhg. Dato’ Mohd Arif bin Ab Rahman
Head of Secretary
Ministry of Rural and Regional Development
The counselors of public services or AKRAB is an entitled name used for a group of colleagues who are assigned as counselors that is enshrined in circulars volume 18 of 2005, the psychological application guidelines in the management of human resources in public sectors. AKRAB is a medium for culture cultivation in a higher working performance in public sectors. It is embodied along with several objectives which are stated in providing a medium by giving opportunities to the officers. It is an effective way and to contribute to the effort of human capital development and human resources management in the ministry, office sectors and agencies.
AKRAB portrays the beauty of trust among the colleagues; commitment, rationality, modesty, and intelligence are the most important factors that are needed for a counselor. AKRAB is also as a new strategy on improvising the term of counselors among the workers in the ministry, office sectors and agencies. Furthermore, this also means, in public sector, colleagues who plays the role of a counselor, are called as AKRAB.
Counseling programs conducted by AKRAB are in concepts of friends helping each other by using the core of the professional counseling method. The experiences gained from all organizations will automatically and surely ignite the beauty of harmony, friendship, respect and also discover self potential to provide a successful working environment.
In addition, it is the best to hope that AKRAB will bring nothing but the best as a transformational agent to bring civil workers towards improvements in personal factor, social factor or even a professional factor.
To implement the First Class Work Culture in AKRAB organization.
- To conduct counseling activities for the organization members
- To help colleagues who are facing difficulties in life
- To play the role as a middleman between a worker and a Psychologist in solving the matter
- To create a bond among the management of human resources workers to ease the implementation and flow of AKRAB activities
To provide counseling services for colleagues to improvise their self potential and to boost their confidence to succeed
“Counselors at Your Service”
“To help is to help others”
Ready to serve and help people who are in need without looking at their race, religion, status, physical and behavior factors.
- To be a member with honorable behavior and well appearance
- To instill positivity in one’s self
- To intensify and improves skills and knowledge dynamically
- To be a role model among colleagues
- To be a friend who is aware of one’s feelings and surroundings
- To provide moral support towards good changes
- To be a friend in need for other people
- To motivate friends to be better
- To strengthen the bond among members of AKRAB KKLW or the ministry/other agencies
- To be a trustworthy and honest person
- To accept and respect other people
- To understand the self-ability
- To always improvise and enhance skills from different aspects
- To report any cases that might taint and hurt one’s self and other people
- To refer any complicated cases to psychologists
- To understand and obey public service etiquettes