Client’s Charter Achievement Until December 2014

No. MRRD Client Charter Feedback Achievement Achievement Percentage Average
1 To complete the Rural Link Road (JPD) and Social Amenities Project (PAMS) in not more than 12 months from the site possession date. BI

January – Technical Matters

February – Technical Matters

March – Technical Matters

April – Technical Matters

May – 100%

June – 100%

July – 100%

100%
2 To complete the build new Housing Assistance Project (PBR) within a period of 4 months and repair works within a period of 2 months from the site possession date. KR

January – Technical Matters

February – Technical Matters

March – Technical Matters

April – 100%

May – (Build new – 28.87%)

(Repair – 100%)

June – (Repair – 100%))

July – (Repair – 100%)

71.1%
3 To determine applications of the Rural Economic Financing Scheme (SPED) shall not exceed 18 working days from the completed application date is received from the bank. PE

January – 42%

February – 88%

March – 100%

April – 93%

May – 50%

June – 45%

July – 46%

66.3%
4 To implement the Leadership and Rural Management Course to the JKKK and JKKKP within a period of 21 working days after receiving applications from the State Government and MRRD Agency. INFRA

January – No Applications

February – No Applications

March – 100%

April – 100%

May – 100%

June – 100%

July – No Applications

100%
5 To issue the application results for children’s admission to kindergarten and nurseries within 14 working days. KEMAS

*Applications for admission to KEMAS kindergartens and nurseries are opened in June 2014 till October 2014. The achievement percentage feedback will only be known after 31 October 2014.

Akan diketahui selepas 31 Oktober 2014
6 To channel financial assistance to Orang Asli students within a period of 14 working days after the Education Incentive Assistance Scheme (SBGP) is approved. JAKOA

January – No Applications

February – 100%

March – 100%

April – 100%

May – 100%

June – 100%

July – 100%

100%
7 To make acknowledgements on receipt of complaints within 3 working days. UI

January – 100%

February – 100%

March – 100%

April – 100%

May – 100%

June – 100%

July – 100%

100%